Keeping you warm, for less.
A family owned, family managed heating company, focusing on providing our customers and partners with reliable and affordable heating options.
After being established in 1995, Somerset Gas has grown from strength to strength as a company that provides heating and electrical services.
We believe in maintaining a happy workforce to achieve our aims in delivering customer service focused results.
However frequently our customers rely on Somerset Gas; we always ensure that the service that they receive demonstrates the hard working attitude of our staff and that the service is reliable, friendly, honest and efficient.
Our services are supported by a fantastic I.T system that always keeps our customers informed and updated and support our aims in delivering flexibility for all our customers.
We can always find an appointment to suit you.
We have a wealth of experience within the industry and our team is led by a Managing Director who is not only able to find time to shape and grow the company but he is often found amongst the team, working 'on the tools' and supporting the team where it really matters.
For any advice about your heating system or electrics in your home, we are looking forward to being able to help.
Our Business Principles
Our approach to our customers, partners, stakeholders, supplier and our staff is underpinned in accordance to our five business principles.
Integrity
Our business practices are of a high ethical standard and our staff demonstrate honesty and integrity in all that we do.
Respect
We treat all our customers, suppliers, partners, colleagues, members of the public and stakeholders with respect, courtesy, dignity and with fairness.
Safe
Our working practices and training are continually monitored and reviewed so as to keep our colleagues and customers safe at all times.
Flexible
For the past 27 years, we have demonstrated our ability to be flexible and accommodating to all customers, tenants, suppliers and partners and we will continue to do so.
Professional
Our reputation is important to Somerset Gas and our staff. We provide a professional service to all of our customers and demonstrate professional conduct and behaviour within homes, in public and online.
Ethics and Compliance
When working with Somerset Gas, we provide reassurance to our partners and stakeholders in delivering a service that complies with our main business principles. Read more about our policies and procedures.
Environmental
The environmental impact in the area in which we work.
Inclusion & Diversity
Our approach means that we continue to grow a team that is reflective on the diversity within our community and providing support to all staff.
Inclusion & Diversity Policy (PDF)
Quality Management
Striving to provide our customers with produces and services that exceed their expectations.
Quality Management Policy (PDF)
Modern Slavery
Somerset Gas strictly prohibits the use of modern slavery and trafficking in our operations and supply chain.
Anti-Slavery & Human Trafficking Policy (PDF)
Data Protection
The obligations of Somerset Gas and our employees and compliance with GDPR.
Data Protection and GDPR Policy (PDF)
Inclusion & Diversity
Our approach to inclusion and diversity means that Somerset Gas continue to grow a team that is reflective on the diversity within our local community, providing support for all our staff and ensuring that our hiring practices are open, fair and available to all
43%
Our percentage of female employees within the company
40%
Our percentage of leadership positions held by a female member of staff
17%
Our percentage of the number of employees from Polish or other communities
*All data as of January 2022
Our partners and customers
Somerset Gas works with a range of partners and customers, providing long-term partnership agreements for central heating servicing and maintenance, new installation projects in relation to local authority assets and stock within public buildings, schools and with the national health service.
Somerset County Council
Somerset Gas has partnered with Somerset County Council for over a decade, delivering long-term servicing and maintenance solutions and larger-scale heating installation replacement projects for public buildings and schools within the county of Somerset.
Willow Tree Housing Partnership
Somerset Gas recently partnered with the Willow Tree Housing Partnership (formed by Tamar Housing and South Western Housing Society) to deliver new boiler installations within homes across Somerset, Devon, Dorset, Wiltshire and Gloucestershire.
NHS
One of our more long-term partnerships, Somerset Gas provides central heating services to Hospitals and other buildings owned by the National Health Service (NHS).
SHAL Housing
Somerset Gas partners with SHAL Housing delivering servicing and maintenance, repair and installation services to residents of SHAL Housing, within the county of Somerset.
Somerset Care
Somerset Gas has partnered with Somerset Care for a little over a decade, delivering central heating services to Care Homes across the county of Somerset. Offering servicing, maintenance, repair and installation solutions.
Bridgwater College
Somerset Gas partners with Bridgwater College and its campus in Bridgwater, Somerset. Delivering servicing and maintenance solutions to central heating appliances and their central heating services within their asset list.
Achieving the highest standards
We understand the responsibilities that our customers have in order to achieve their legal obligations as a landlord and their key performance targets. That is why our company operates strictly, adhering to contractual commitments and supporting out partners in achieving our shared aims.
100%
93%
98%
Completed Annual Inspections
All properties with confirmed access and a completed service certificate to make the gas appliance legal and safe.
Right First Time
Responsive repairs are completed on the first visit without the need to re-attend or return with a replacement part
Happy with our service
The level of customers that are 'happy' with the service that we provide.
*All data as of January 2022
